Rocket services loans it doesn't own. Fannie Mae and Freddie Mac both allow current-value cancellation but differ in valuation mechanics — Fannie may validate value through its own AVM at no cost to you before falling back to a BPO, while Freddie's process typically goes straight to a BPO or appraisal. Knowing the investor tells you what to expect and what it costs. You can also check yourself: Fannie's and Freddie's loan-lookup tools take 30 seconds each.
Run your numbers in the calculator first. Then make the request in both channels — the message center creates a fast digital trail, the mailed letter creates the legal one. Rocket responds with your options and any fee; for a strong appreciation case the current-value path usually justifies the ~$150–550 valuation cost within two months of cancelled premiums. The 30-day written-response clock applies from your request or the completed valuation, whichever is later.
Expect it — removal requests route near retention teams, and a refi earns Rocket money while a cancellation doesn't. You don't need to refinance to drop PMI on a conventional loan; that's the entire point of the HPA. Decline politely and restate the written request. If the process stalls past 30 days, escalate in writing, then via CFPB complaint (the Complete Kit drafts it from your timeline).
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